For Onlineverf.nl, moving to new premises meant more than a relocation. It was a major project for the online paint shop with a new location, redesigned logistics process, and introduction of new conveyor systems. Jan-Willem Harmsen, managing director of Onlineverf Franchise BV, enlisted the help of FS Solutions for this operation. “And I would do it again.”
Where most customers come to FS Solutions with a transport request, Onlineverf.nl took a broader approach. Jan-Willem:
“We wanted to organise our entire process more efficiently. We work with a complicated product because paint is custom made for each order. So, the process not only includes order picking, but also mixing and shaking. We needed someone who could also help us with the entire internal logistics process.”
Which is why they engaged with a FS Solutions partner. “The project took shape nicely with the three of us. We received systems and advice that made the internal logistics process much more efficient. We have more output with the same number of staff. For example, I was able to double the PostNL freight.”
“The FS Solutions team consists solely of real professionals”, said Jan-Willem. “How they assemble, align, and measure everything… they’re very meticulous. The team gives their full attention to the smallest details. They respond really quickly. They answer questions quickly and resolve challenges immediately. And even before you award the project to them, it feels as if you have already started a pleasant collaboration. They are engaged from the first moment of contact.”
What characterises a pleasant collaboration for Jan-Willem? ‘FS Solutions always thinks along with you. For example, our move was postponed a few times even though the conveyor system was ready. Instead of arguing for hours, they said the lines could just stay at their premises. These kinds of actions actually make it more than a collaboration. We are a team.’
“I’m happy how it all went. From design to implementation. Everything went really well. You’ll only hear positive things from me.”
– Jan-Willem Harmsen, managing director of Onlineverf Franchise BV
A transport question takes shape for the first time in the drawings of the conveyor belts. But then it sometimes remains abstract for the customer.
“That’s why it was nice that we could take a look at the belts halfway through the project. It really took shape. And because we were allowed to test the belt with our crates, they were able to implement small improvements in a timely manner. That flexibility is nice when you are going through a massive transition.”
“As you enter the FS Solutions building, you see immediately that you are dealing with a professional company. It looks neat and well organised. The expectations raised from my first impression have certainly been met.”
– Jan-Willem Harmsen, managing director of Onlineverf Franchise BV
Contact us today. Peter can tell you everything about this case, the process but also the different conveyors that were used!
