Interview

Martin Schäfer

Honour the little man

Martin never shies away from major clients or exploring new industries. But, the director of the German branch never forgets where it all began. ‘Of course I am proud of the major clients, but the smaller businesses that have been with us for years I think are just as valuable. We must be careful not to forget that group. The beekeeper that I have been talking to for years, I want to wow him with our service.’

 ‘One day, I’m on a farm with my feet in clay. The next, I’m walking into the DHL office. Small or large, clients from all manner of industries can come to us for solutions.’

The basis is trust

A good marriage relies on trust. And the same applies to long-term relationships with clients. Martin believes that the end result that FS Solutions delivers creates that trust. A transport system must satisfy customer expectations, even exceed them. Martin: ‘What we deliver, works. Keeping to agreements is self-evident. Going the extra mile – that too. Advising on improvements, that’s perfectly normal to us.’

Flexibility creates speed

The team at FS Solutions and FS Solutions GmbH is just as flexible as the company’s modular transport systems. According to Martin, that’s what makes the company different. ‘We act and deliver quickly, and respond to change easily.’ The director says that that speed comes from the informal working atmosphere and good communication between colleagues. ‘Employees always manage to find one another and lines are short, even between the Netherlands and Germany. This means that FS Solutions can deliver the speed that customers want.’